Archive for September 23rd, 2007

“Taste is not only a part and index of morality, it is the only morality. The first, and last, and closest trial question to any living creature is, “What do you like?” Tell me what you like and I’ll tell you who you are … It is not an indifferent nor optional thing whether we […]

I’m a ceaseless observer and commentator on customer service. And, I’ve crystallized a few notions about it.
First, no business, small or large, can ignore whatsoever the strategic importance of using customer service to build and sustain brand value as well as financial performance.
Second, while customer service is – and should be – common […]