Archive for September 23rd, 2007
A few tasteful notions about customer service — Part II
0 Comments Published by Professor Les September 23rd, 2007 in Customer Service, Current Events.“Taste is not only a part and index of morality, it is the only morality. The first, and last, and closest trial question to any living creature is, “What do you like?” Tell me what you like and I’ll tell you who you are … It is not an indifferent nor optional thing whether we […]
A few tasteful notions about customer service — Part I
0 Comments Published by Professor Les September 23rd, 2007 in Customer Service, Current Events.I’m a ceaseless observer and commentator on customer service. And, I’ve crystallized a few notions about it.
First, no business, small or large, can ignore whatsoever the strategic importance of using customer service to build and sustain brand value as well as financial performance.
Second, while customer service is – and should be – common […]
